t.wilbanks
Our customers are very important to us, and we are constantly testing and changing our products to make them the best that we can offer. The point I was trying to make when you called was that since we do not have an in-house seamstress, we would have to send the vest off for repairs. As a result, the time factor is also a consideration. It might take 3-4 weeks ? to get it repaired and back to you. If that is not a problem for you, then please call us and we will take care of the matter. These are our top selling vests and we want to keep them as such. Satisfied customers are our priority!!
Sorry if i came off wrong, i didnt mean that yall didnt want to do it, just that it would probably be quicker and cheaper to have it done by a shop close to me... As for the time, i couldnt be without a vest for 3 - 4 weeks....Dont know many that could...
I bought the Guardian about 4 months ago....It seemed to be a very good vest and i loved the way it fit the dog and the way the dog could move in it.... Ive talked highly about these vest and even talked a few into buy one.... but after they have been put to good use, they just dont seem to hold up.... I know they are not made to be 100% cut proof or last forever, but if i pay 200 bucks for one, i expect it to last me a decent amount of time, not have to dump more money into it a few months later... I have seen buddies with the Larry Parish vests that theyve been using for years, and yes they have some cuts, but they have held together great for the most part...and they are about half the price of a guardian or devestator... Thats the kind of quality i was hoping to get from the Uglydog vests...
Dont get me wrong, yall are awesome people to deal with, i just believe my money can be better spent somewhere else... and this is just my opinion from my experiences....
Once i have all the seams redone... I think they will last me quite a bit longer....Perhaps you can just take this as a customer review/suggestion and maybe consider making some simple changes to make them better....
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