most people opt to take them to a local saddle shop or upholstery place just because of the shipping and waiting time. We do not have an in-store repair shop and the vests must be shipped to our fabricators. This process often can take a month to complete. We sell hundreds of vests with many repeat customers.
I appreciate you taking your time to comment on this subject. But UD/WBUSA repairing procedures to me seem half hearted. Almost like a mail in rebate. We will stand by our craftsmanship but not before some sacrifice from the customer has been made. You said you sell to repeat customers do you know why they are repeat customers? I understand one hand feeds the other. Like the old saying that the car companies could make cars that didnt fall apart but why would they? It isnt condusive to a actual business. Which brings me back to my point. You say yall have several facricators that do all your sewing. I am guessing that this is a lowest bidder process in how you find these people. How is your Q&C maintained and how do you detemine if a customer comes to you with a "Normal wear and tear" to a "Defective" vest. Would you replace a deemed Defective vest? Like busted stitching in a vital area would it be deemed a malfuntion? A weld reference was made earlier in that the steel better bend before the weld cracks. Its seems to me that the fabric should have torn before the stitching was torn. That would be a malfuction. TO ME anyways. would be like weakest link in a chain. Dont think the seam is supposed to be the weakest link. I do not understand why anyone would expect a company to repair a damaged product once it has been used....
being in the fabrication industry we do repairs that are extremely costly but we stand by our work. It would be just like a Ford telling you that they wont honor your power train warrany because you drove it. doesnt make much sense at all. [/quote]
