You said you sell to repeat customers do you know why they are repeat customers?
I happen to be a repeat customer. Have bought from all three owners of UDR. Krystal, Cody, and Jonathon.
My reasons for being a repeat customer are simple. I felt I had a good value for mt money spent.
First vest was bought from Krystal for our old catch dog, Meathead.
Next vest was bought from Cody, when he reintroduced the Devastator vest, which was purchased for use on Tyson.
Last vest was purchased from Jonathon, after he bought UDR from Cody. I liked the Devastator vest I had purchased for Tyson, so I had a custom one made for Mandi's catch dog Tater.
In addition to gear from UDR, I have purchased cut gear from Josh White, Los Cazadores, and Valley Creak. Didn't have problems with any of them either. I just liked the UDR product better.
That's why I am a repeat customer.