Message #277364

[Cutter Bay Kennels]

Boarmom,

From a consumer's standpoint, I can understand some of the frustration involved in some of the related threads about certain failures.  That being said, I myself opperate an inventory department for an international company.  So I can completely understand setting up procedures.  Just like in everyday life, rules or policies are set in place, but there are times that an "exectutive" decision should have the ability to override any policy if the given situation is out of the norm.  From my perspective if there are failures at a seam, it should be repaired or replaced free of charge within the first 30 days of use.  After that, "things happen".  As for cuts in material, well it is hard to swallow that a $150 + investment is damaged, but it comes with the territory.  Along those lines if the whole vest was completley holed up like swiss chess after 1 day's use, I would like to think that the manufacturer would replace the vest assuming there was an issue with the material called out on that particular lot of product.  A warranty replacement is at times required to satisfy a customer who has gone through one of those odd situations that pop up.  In the end, when in business, the idea is to make money.  Having a good quality product that is made well is essential with good business. 

In the future, when I have a need for a cut vest, I will consider purchasing from your company.  Overall, I fell you have a good product when compared to other competitors.  Thank you again for all you do.