Maybee it took so long cuz they had chinese kids finding spare parts to make u a new one then had one of thim swim it across to deliver it
, garmins real helpful and fast as u happen to be one the only people I've heard have a problem like that
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they was very polite and as helpful as they could be. it just took a month to get the replacement collar from them. the first time i called them after the 2 wk time frame they said they showed they had recieved it but couldnt find it and then they told me they was having problems with getting them from china. it would be my luck to be the only one to have something like this happen lol. i did end up getting the replacement collar and didnt have any issues on the warranty so in the end it all worked out
